Refund policy

Last updated: 16/12/2025

Thank you for shopping with Apexx. If you’re not fully satisfied with your purchase, we’re here to help.

1. Return Eligibility (30-Day Policy)

We want you to be 100% satisfied with your purchase and we stand behind all of
the products that we sell. If for any reason you are not completely satisfied, you can choose between a full refund (minus any shipping charges) or a replacement product.

We offer a 30-day return window, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received
  • Unused, unworn, and without signs of wear
  • In original packaging, with all tags and accessories intact
  • Accompanied by a receipt or proof of purchase

Returns that do not meet these conditions may be rejected.

2. How to Start a Return

To initiate a return, contact us at:

Email: help@apexx.in

Once your return request is reviewed and approved, we will provide:

  • Return instructions
  • Return shipping details (and label, if applicable)

Returns sent without prior approval will not be accepted.

3. Return Shipping Address

Approved returns must be sent to the following address:

Return Address:

Atlay Brands LLP
Robin Enterprises, Building No. A3 , Gala No. 6 to 9, Krishna complex, Opposite Kamal Motors (Tata motors) Sonale Village Bhiwandi Thane Maharashtra 421302.
Contact No. 02522- 299235

(We recommend using a trackable shipping service.)

4. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product
  • A defective item
  • The wrong product

Contact us within 48 hours of delivery at help@apexx.in, along with clear photos/videos of:

  • The product
  • Packaging
  • Shipping label (if applicable)

Claims raised after this window may not be accepted.

5. Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Perishable goods
  • Personal care or hygiene-related products
  • Custom or personalized products
  • Gift cards
  • Hazardous materials or flammable items
  • Items marked as final sale or purchased during clearance/sale events

If you’re unsure whether your product is eligible, contact us before placing the order.

6. Exchanges

We do not offer direct exchanges.

If you wish to replace an item:

  1. Initiate a return for the original item
  2. Place a new order separately once the return is approved

This ensures faster processing and availability.

7. Refunds

Once we receive and inspect your returned item:

  • We will notify you of approval or rejection
  • If approved, refunds are issued to the original payment method

Refund timeline:

  • Processed within 10 business days after approval
  • Banks or payment providers may take additional time to reflect the refund

If 15 business days have passed since refund approval and you haven’t received it, contact us at help@apexx.in.

8. Contact Us

For any questions related to returns or refunds:

Email: help@apexx.in
Phone: +91 9082649386
Support Hours: Monday–Saturday, 10 AM – 6 PM (IST)